HotelmanagerMarcusWinterisawaitinganimportantvisitortotheEmiratesPalaceHotel.Hislong-timefriendtherepresentativeofabigtouroperatorshouldbearrivingsoontoinspectthehotel.Butinsteadofhisfriend,itsanewinspectorthatcomesSarahRiems,whoseideasconcerningtheneedsofhotelguestsgreatlydifferfromthoseofMarcus.TryingtoimpressSarahwiththedistinctiveflairofhishotel,Marcusmakesagrandpresentation,emphasizingthespectacularregionalcuisineandeventakingtheinspectoronseveraltripsintothebreathtakingdesert.Still,itlooks